Virgin Atlantic – World’s Funniest Passenger Complaint Letter

Probably the world’s funniest passenger complaint letter ever was sent recently to Sir Richard Branson of Virgin Atlantic. The passenger complaining about the quality of catering and in-flight entertainment was on flight VS351 from Mumbai to London Heathrow on 7th December 2008.

According to the Telegraph, Virgin’s Director of Corporate Communications confirmed that Sir Richard Branson had telephoned the author of the letter and had thanked him for his “constructive if tongue-in-cheek” email.

Someone has put together a video of this. It’s just hilarious!

Read the full letter at